When engaged by clients, consulting actuaries don’t have competing priorities, nor do they have a lack of bandwidth – they are the bandwidth. They aren’t part of BAU, or transformation projects and don’t have to worry about headcount challenges – they are the headcount.
2020 was a watershed year due to COVID-19. Being Melbourne-based, the McGing team navigated a new working environment as we continued to support our staff and clients.
It wasn’t just everyday Australians impacted by COVID-19; superannuation funds have also faced new challenges. Here are three key areas I believe will see further concentrated activity throughout 2021.
COVID-19 has forced a profound change in the working environment for many businesses. This has indeed been my experience at McGing Advisory & Actuarial. Particularly, COVID-19 from a worker perspective has forced us to become greater wielders of technology, as we find new ways to organise workflows, communicate with clients and provide quality service to them.
COVID-19 has been the single all encompassing internal and external driver for organisations. It has changed the focus of leaders and exposed good and bad leadership – not unlike Warren Buffet’s investment mantra that “only when the tide goes out do you discover who’s been swimming naked”!
21 years on from presenting his paper on Internet Strategies for Financial Services Companies to the Actuaries Institute Biennial Convention in June 1999, Sean McGing reflects on what we’ve learned from the journey.